Shipping & Delivery Policy

Last updated: 30 September 2026

At Cult Football, we deliver original vintage football shirts, pre-owned teamwear and officially licensed retro reissues to customers throughout the United Kingdom and worldwide.

We aim to provide a reliable delivery service, with clear shipping options and charges displayed before you complete your purchase.

1. Order Processing & Dispatch

We aim to dispatch all orders within 1–2 working days of receiving payment.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will normally be processed on the next working day.

During particularly busy periods, dispatch may take slightly longer. If we anticipate a significant delay, we will endeavour to contact you.

2. UK Delivery

We offer a selection of UK delivery services, depending on the size, value and destination of your order.

Available delivery options and their prices are displayed at checkout.

Estimated delivery times depend on the service selected and begin once your order has been dispatched.

Where tracking is included with the selected delivery service, tracking information will be provided when available.

3. International Delivery

Cult Football ships worldwide, subject to applicable shipping restrictions and carrier availability.

Available delivery services, shipping charges and estimated delivery times are displayed at checkout.

International delivery times vary depending on the destination, postal service and customs processing requirements.

Orders may occasionally experience delays due to customs inspections, local postal networks or circumstances outside our reasonable control.

If your destination is unavailable at checkout, please contact us at info@cultfootball.co.uk to discuss possible delivery arrangements.

4. Customs Duties & Import Taxes

International orders may be subject to import duties, local taxes, customs charges or handling fees imposed by the destination country.

Where available, applicable import duties and taxes are calculated and collected at checkout, including for eligible deliveries to the European Union and United States.

However, prepaid duties and taxes are not available for every destination, order or shipping service.

Where duties, taxes or other import charges have not been collected at checkout, these may be payable by the customer to the relevant customs authority or delivery provider before or upon delivery.

Customers are responsible for applicable import charges that have not been collected as part of their order, subject to applicable consumer law.

Customs regulations and charges vary between countries and may change. We recommend checking your local import requirements before purchasing.

Where duties and taxes have been collected at checkout, we aim to use the appropriate shipping arrangements to prevent duplicate collection. If you believe you have been charged twice, please contact us so that we can investigate.

5. Delivery Times

Delivery estimates are provided as a guide and are not guaranteed unless an expressly guaranteed service is offered and selected.

Actual delivery times may vary depending on the destination, chosen carrier, customs clearance, public holidays or unexpected disruption.

If your order has not arrived within the expected timeframe, please contact us so that we can investigate.

Unless we have agreed otherwise, goods will be delivered without undue delay and within 30 days of the contract being formed, in accordance with applicable UK consumer law.

Your statutory consumer rights concerning delivery remain unaffected.

6. Tracking Your Order

Where tracking is provided by the selected delivery service, relevant tracking information will be sent to the email address supplied with your order.

Please allow time for the carrier's tracking system to update after dispatch.

7. Delivery Addresses

Please ensure that your delivery details are complete and accurate before placing an order.

If you notice an error, contact us as soon as possible at info@cultfootball.co.uk.

We will try to assist with address changes before dispatch, although changes cannot always be accommodated once an order has entered the shipping process.

8. Lost, Delayed or Damaged Parcels

We take care when packaging orders and aim to ensure that purchases arrive safely.

If your order appears to be lost, significantly delayed or damaged during delivery, please contact us with your order number and relevant details.

We will investigate with the delivery provider and work towards an appropriate resolution in accordance with your statutory consumer rights.

For consumer purchases, responsibility for the goods generally remains with Cult Football until they come into your physical possession, or that of a person you have nominated, subject to applicable legal exceptions.

9. Returns & Refunds

For information about cancellations, returns and refunds, please refer to our Returns & Refunds Policy.

10. Contact Information

Cult Football Limited

Company number: 12643427

Registered office:
Sandy Lane Farm
Sandy Lane
Mawdesley
Ormskirk
Lancashire
L40 2QB
United Kingdom

Email: info@cultfootball.co.uk

Website: www.cultfootball.co.uk